BILLING POLICY
Refund & Cancellation Policy
This policy explains how subscription cancellation, plan changes, note allowances, and refund requests work.
Effective August 24, 2026
Canceling a subscription
You may cancel a paid subscription at any time through Manage subscription in your NoteFlow account. Cancellation stops future renewals. When cancellation is confirmed, unused monthly and extra-note allowances expire immediately and cannot be restored, transferred, exchanged for cash, or used after cancellation. Stripe may continue to display the subscription record through the end of the current billing period, but NoteFlow generation access ends when the remaining allowance expires.
Plan changes and note allowances
Upgrades may take effect immediately as shown before confirmation. Downgrades are normally scheduled for the next renewal date. Monthly allowances reset after a successful renewal and do not roll over. Extra-note purchases require an active monthly plan and expire at renewal or when the plan ends.
Refund eligibility
Because NoteFlow provides immediate access to digital note-generation allowances, completed subscription, renewal, and extra-note charges are generally non-refundable. We will review requests involving a duplicate or incorrect charge, a confirmed billing error, a material service failure caused by NoteFlow, or a refund required by applicable law. Canceling a subscription by itself does not automatically refund the current charge.
Requesting a refund
Email support@abanoteflow.com within seven calendar days of the charge. Include the email used for your NoteFlow account, the charge date, the amount, and a short explanation. Do not send card numbers, client information, session details, assessment files, or generated notes.
Processing time
If a refund is approved, it is returned to the original payment method through Stripe. Banks and card issuers commonly take 5–10 business days after processing to show the credit. NoteFlow cannot control the receiving bank’s posting time.
Billing disputes and legal rights
Please contact support first so we can investigate a billing concern. This policy does not limit refund or cancellation rights that cannot be waived under applicable law.